About Us

Since 1989, Words at Work, International has helped organizations generate significant results by managing their communications. We achieve this through a comprehensive approach that includes assessing the organization's process of generating and articulating information; developing templates for core documents that are accessible to a range of users; conducting seminars through electronic and traditional means; and establishing internal oversight boards. To insure the integrity and viability of the information, we also provide traditional writing and editing services rooted in our findings about reader responsiveness, unintentional sub-text, and language as a vehicle for organizational learning.

A woman-owned business, WAW is certified as a Very Small Business (VSB) and a Disadvantaged Business Enterprise (DBE) and has won acclaim for our innovative and successful methods from The Wall Street Journal, Chicago Tribune, Success Magazine, and Miami Herald, among others, and were featured in Tom Peters' book, Liberation Management. Our core team consists of:

Susan F. Benjamin, President, Words at Work, International
Con Kenney, Senior Principal, Elucidate Technologies, Inc.
Lawrence Birnbaum, Chair, Computer Sciences, Northwestern University